The Finnish Emergency Response Centre Agency, including mobile app 112
Suomi, successfully joined the PEMEA Network.
Access to the PEMEA network allows Finnish users to more easily contact the emergency centers of Europeans countries when they are on the move; and foreigners using a mobile PEMEA compliant app, to be attended in an emergency by the Finnish PSAP.
A revolution for the emergency call
This new entry into the PEMEA network gave rise to the first PEMEA live calls proceeded in January between Finland and Italy (WhereAreU App connected to Italian PSAP, AREU). This is a great technological first which marks the maturity of this technology developed in recent years and which will revolutionize emergency call. In addition, PEMEA (Pan-European Mobile Emergency Application) is being deployed in various other European countries like Romania, Spain, Slovenia, Monaco where tests and developments have been carried out in recent months.
A new step in the PEMEA network development
Finnish Emergency Response Centre Agency, Digia and Deveryware have completed the work to integrate the Suomi App and the ERICA emergency management system into the PEMEA network. PEMEA, an ETSI standard (European Telecommunications Standards Institute) promoted by the European Emergency Number Association (EENA), aims to enable European citizens to contact the nearest emergency center, using the mobile emergency application downloaded in their country.
Thanks to the integration into this network, national and foreign tourists will be able to be geolocated regardless of their origin or language, which will provide very valuable information and reduce response time.
Finland, pioneer in Europe in the digitalization and updating of 112 centres Thus, Suomi App, which currently has over 1,8 million downloads in Finland, could be used in the regions and countries that will become members of PEMEA network.
For Dan Berlin who is in charge of emergency solutions operations at Finnish ERCA, “This project is important because it allows us to be pioneers in Europe in the digitalization and updating of 112 centres and to offer our citizens a comprehensive and efficient service in emergency situations. Deveryware’s experience in project management, as well as its proven technology with its Ghale platform, within the framework of European deployment programs, has been a great stimulus for our collaboration“.
“We are delighted to be working alongside Digia and Finnish ERCA on this project. The integration of these solutions into PEMEA confirms that Finland is one of the leading European countries in the integration of new technological solutions, and reinforces our ambition to put our technology at the service of citizens throughout Europe“, added Jacques Salognon, President and founder of Deveryware.
The next step, which is already underway, is to ensure that emergency centers and mobile applications integrated into the PEMEA network can deploy new features such as instant messaging, video calling and real-time data sending to improve accessibility to emergency services for all. All this while maintaining full compliance with data protection laws.
About Emergency Response Centre Agency Finland
The Emergency Response Centre Agency’s mobile app, 112 Suomi, was published in June 2015. The app automatically relays the caller’s exact location to the ERC. The 112 Suomi mobile app also contains Finnish oncall service numbers for non-emergency needs, the location of the nearest defibrillator, and public safety
announcements. Finland has only one emergency number, 112, for the most urgent emergencies. The Emergency Response Centre Agency receives emergency notifications from all services through the emergency number 112. All information is processed and all units are alerted using the same information system. An emergency response centre can alert all of the necessary authorities simultaneously. This is enabled by the joint authorities’ telecommunications network.
The Emergency Response Centre Agency includes six emergency response centres which form a single virtual emergency response centre. Assistance may be sent via any of the emergency response centres. Emergency calls are handled equally throughout Finland.
Digia is a software and service company that helps its customers renew themselves in the networked world. There are more than 1,200 of us working at Digia. Our roots are in Finland and we operate with our customers in Finland and abroad. We work together to build a world in which digitalisation makes a difference. Digia’s turnover in 2019 was EUR 131,8 million. The company is listed on NASDAQ Helsinki (DIGIA).
Founded in 2003, Deveryware is the expert in global security investigative technologies and services, committed to serving the security of states, businesses and populations through innovative digital technologies and high value-added solutions.
The group’s offer with its subsidiaries OAK Branch, Tracip, Resiliency and Crisotech covers: forensic investigation, data analysis, real-time geolocation platforms, cyber security, big data, anti-fraud, crisis management and the new generation of emergency call. With a turnover of around 37 millions euros in 2020 and 140 employees, the group is present in Europe, Africa, North and South America. It attaches significant importance to Research & Development and invests 10% of its turnover in it. Focused on customer satisfaction, the Deveryware group has
been implementing a Quality and Environment approach since 2012 for which it has received ISO 9001 and ISO 14001 certifications.